What Happens If I Forget To Use A Discount Code?
Why Won't My Discount Code Work?
Digital Products / E-books Processing
Shipped Product Order Processing
Methods Of Delivery
Delivery Times Once Dispatched
USA & Canada: 5-11 working daysRest of the World: 7-18 working days
How Will I Know When My Order Is Ready?
What Happens If I Am Not Home When They Deliver?
Do You Ship Internationally?
Will I Have To Pay Any Taxes/Duties With My Order?
Please note: If any purchases made at TheNuachNook.com are returned due to unpaid charges. We will not issue a refund due to the item being fulfilled and reshipment charges will apply.Brexit Update: if you are based in the UK HRMC import tax is due on all orders over £135.
Do You Deliver To APO/ BFPO Addresses?
Can I Exchange An Item?
I No Longer Want The Item, Can I Have A Refund?
Do You Provide Return Labels?
What Should I Do If I Receive An Incorrect Or Faulty Item?
Can I return personalised items?
For International customers for example; If you live in an apt complex you MUST include your apt number to make sure you receive your order. We are NOT responsible for mistakes on addresses.
If items have not been received, they can be located by using the tracking number or contacting Royal Mail, or postal service provided. (TheNuachNook uses Royal Mail Post for all UK & International orders, and Evri, and USPS for courier/express orders.)